Returns, Refunds and Exchange Policy

Company: Boxwoods FZC

Office Address: Aspin Commercial Tower, 50 th Floor, Sheikh Zayed Road, Dubai

Customer Service Email: support@boxwoods.ae

Customer Service Contact Number: +971 54 564 0414

Last updated: 31/10/2023

Thank you for choosing boxwoods.ae! We want to ensure that you have a pleasant shopping experience with us, and to that end, we have outlined our Return, Refund, and Exchange Policy below.

We, boxwoods.ae strive to provide a completely hassle-free returns to our customers. If you are not completely satisfied with your order, simply return the item(s) to us within 7 days from the date of purchase.

To receive a refund/exchange or credit for the purchase price paid, returned items must be unopened, unworn, and in the original box and/or packaging. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. For hygiene & safety reasons, certain items may not be eligible for returns, for more information, please see Return Exceptions list below.

All bundled items, kits and costume sets must be returned with all components for a refund.

1. RETURNS PROCEDURE

To arrange for your item(s) to be returned, please contact us by email: support@boxwoods.ae or by phone at +971 54 564 0414, a member of our Customer Support Team will get in touch with you shortly.

Upon receiving your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. Once approved, we will process your refund or exchange.

2. REFUND PROCEDURE

Once we receive and approve your return, we will process your refund.
Refunds will be issued to the original payment method used for the purchase.
Please allow 21 working days for the refund to be credited to your account.

3. EXCHANGE PROCESS

Contact our customer service team at support@boxwoods.ae or +971 54 564 0414 to request an exchange and obtain an RMA number.
Follow the return process as specified in section 1
Once we receive and approve your return, we will process the exchange and ship the replacement item(s) to you.
You would be responsible for any price difference and shipping costs for the exchanged item(s).

4. CANCELLATIONS

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund

5. SHIPPING COSTS & RESTOCKING FEES

Unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt, we may charge a restocking fee of up to 15% of the purchase price paid depending on how severe the damage of the item is. Original shipping costs are non-refundable and return shipping costs for all return or exchange items must be paid for by the customer.

6. RETURN EXCEPTIONS

Please note that we cannot accept returns for the following items:

Cosmetics/makeup/Face paints
Undergarments, hosiery, socks and stockings
Soiled, dirty or damaged goods and/or garments
Bundles, Party Kits and/or Costume Sets containing any of the above mentioned items
Helium Tanks

7. PROCESSING TIME

Once our Customer Support Team has been notified of your request to return, it usually takes 3-5 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-21 additional business days to process the transaction.

Contact Information

If you have any questions or concerns regarding our Return, Refund, and Exchange Policy, please don’t hesitate to contact our customer service team at support@boxwoods.ae or +971 54 564 0414.

Please note that this policy is subject to change, and any updates will be posted on our website. We appreciate your business and strive to provide the best service possible.